Maintenance Request Procedures
Emergency vs Non-Emergency.
Emergencies are:
- Complete loss of Heat, Water, Electricity or Hot Water to the whole property.
- Backed up plumbing, flooding, uncontrollable water.
- Conditions causing immediate danger to residents.
- Smell of gas or life threatening emergency, please call 911 immediately.
If your request meets the requirement above, please call our office at 206-388-1887 as well as submit your maintenance request.
Otherwise, please only proceed with the maintenance request.
After-hours Repairs.
Business hours for all maintenance repairs are from 9AM to 5PM on business days. Any repairs made outside of these business hours are subject to additional service fees. If work is not deemed an emergency, the additional cost would be the responsibility of tenants. You can specify which dates and times you would prefer and coordinate with your property manager to schedule a reasonable time a maintenance person can enter.
Negligence or Misuse.
Repair or damage caused by tenant negligence or misuse is tenant financial responsibility and will be billed to tenant ledger. In such cases, repairs will be made, but tenant will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by tenant negligence or misuse will be paid by tenant.
Check This List First!
Before submitting your request, please read the following list to make sure the problem you are experiencing is a true repairable item:
-
The oven does not work.
Check the time bake to be sure the settings on the unit are not preventing the oven from turning on. An oven set on time bake WILL NOT HEAT. -
Appliances, heater outlets do not work.
Check ALL circuit breakers often during hot weather or if a circuit breaker overloads, it will trip off the circuit A/C breaker. Often it is difficult to see that the breaker is tripped and it will look like it is not. Therefore, the breaker must be turned all the way off and then all the way on. The breaker must be turned all the way off because it will not “reset” itself to correct the problem. -
Garbage disposal does not work.
Check underneath on the disposal unit for the reset button that may need to be reset. If something is stuck & the blades do not turn, try putting a broom handle down the disposal/or use ¼” allen wrench & give it a twist. This will often break the disposal loose & it will work. Be sure garbage disposal is turned OFF while doing this. -
Broken Appliance
If the problem is with an appliance, please include the make and model number. This information is typically found on the appliance, often on the edge of the door or the back of the unit.
-
No power to some parts of the property.
Patio, kitchen or the bathroom. Check reset button on GFCI (Ground fault interrupter). -
Circuit breakers keep tripping.
Check all appliances to see if the circuits are being overloaded with appliances such as irons, microwave, toaster, curling irons, blow dryers, etc. -
Smoke & carbon monoxide detectors do not work.
If new battery does not work, call in a work order. Tenants are responsible for the replacement of batteries. Notify Management if the smoke alarm is not working. Remember a smoke alarm is for safety and it is very important to check it regularly to see if it is working. -
Pipe Broken.
Turn off water valve to pipe or exterior water main until contractor arrives. -
Broken Doorknob, Lock or Window:
Only if it prevents resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.